Legal
Privacy notice
This notice explains how Panel Gardenbase handles personal data when you use panel-gardenbase.click or contact us about surveying and reporting work.
Data controller
Panel Gardenbase is the data controller for personal data submitted through this website or by email and phone. Contact: info@panel-gardenbase.click, Olympia Plaza North Point, Eastern District, Hong Kong, +85228311313.
Data we collect
We may collect your name, email address, phone number if provided, estate or organisation name, preferred survey window, message content, and technical logs such as IP address and browser type when you browse the site. We do not seek sensitive personal data through the contact form.
Purposes
We use personal data to respond to enquiries, prepare quotations, perform contracted reporting work, improve site reliability, and meet legal obligations. Cookie preferences are stored locally in your browser as described on our Cookies page.
Legal bases
Depending on the context, we rely on steps prior to entering a contract, performance of a contract, legitimate interests in operating a professional practice in Hong Kong, and consent where you accept optional analytics cookies.
Retention
Enquiry messages are kept up to 24 months unless a longer period is needed for an active engagement or dispute. Engagement files are retained for up to seven years to support professional accountability and accounting requirements, then deleted or anonymised where feasible.
Processors and transfers
Hosting, email, or analytics providers may process data on our behalf under instructions. If data is transferred outside Hong Kong, we take reasonable steps to ensure comparable safeguards, such as contractual protections with the recipient.
Your rights
Subject to Hong Kong law, you may request access to personal data we hold about you, correction of inaccuracies, and in some cases erasure or restriction. To exercise these rights, email info@panel-gardenbase.click. You may also complain to the relevant privacy authority in Hong Kong.
Children
Our services are directed to adult professionals and property organisations. We do not knowingly collect data from children.
Updates
We may update this notice when our practices change. The revised text will appear on this page.